FAQ

Find lots of information here about our brick-and-mortar and online sock stores, ordering our fun socks and much more. For further questions or details, email our sock fairies any time, or call us at (805) 786-4375, ext. 2!


General Information

Do you have a brick-and-mortar shop?

We sure do! We hang our hat (and thousands of styles of cool socks) in our store in downtown San Luis Obispo, California. The Sock Drawer opened here in the “Happiest City in America” in 2007, and we have loved every moment of it! Come visit us at:

852 Higuera St.
San Luis Obispo, CA

Which size sock should I order?

Luckily for you, we sock fairies are sizing experts. Make sure you get the perfect fit for your feet by checking out our sock sizing guide. If only everything was this simple!

Do you offer socks in larger sizes?

Yes! We like to carry something for everyone! If you seek larger men’s socks, check out our XL collection. Women seeking larger sizes can choose to peruse the men’s socks or check out our collection of wide calf knee high socks.

You can learn more about different sizes for men, women and kids in our sock size guide.

Do your socks require special care?

Our wild and crazy socks are made by lots of different brands that have their own care recommendations. In general, we suggest you always wash your novelty socks inside out to preserve their quality and color for as long as possible.

Where are your socks made?

The Sock Drawer partners with manufacturers and brands from around the world, including right here in the United States. Check out our “Made in the USA” collections for men and women for great socks made in our own backyard.

What are “seamless toe” socks?

In the sock world, different brands use the term “seamless toe” to describe socks that are designed to not irritate the toes with an obtrusive seam. Many of these socks do still have a very minimal, flat seam at the toe, but it is woven in such a way that it does not rub against sensitive areas. Because we sell socks from lots of different brands, we sort only those that we believe have the most minimal seam into our seamless toe collection. If you have a particular sensitivity to seams, we understand and we are happy to make recommendations about precisely which styles will work best for you. We encourage you to reach out to our sock fairies at hello@sockdrawer.com!


Ordering

What type of payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express and Discover. Unfortunately, we no longer accept homemade baked goods.

Can I order custom socks?

Not at this time. However, feel free to reach out to us by email or phone, and we’re happy to work with you to find a style that you or your group will love!

Do you offer socks at wholesale?

No, we do not. If we eventually decide to take the plunge, you will be the first to know!

Do you offer bulk discounts?

We love to work with teams and groups who are in need of a lot of fun socks! Give us a call or email us so we can learn more about your situation and find the right socks for you!

How can I check my order status?

After placing your order (yay!), you will immediately get an email with an order confirmation number. If you are as impatient as we are, you can feel free to use this number to check the status of your order at any time here on our website. Also, keep your eyes peeled for a shipping confirmation email.

How do I cancel my order?

If you simply must cancel, although we can’t imagine why, we recommend emailing us at as soon as possible. If your socks have not shipped, we can stop the process and refund your money. If your socks have already shipped, just send them right back to us so another sock lover can enjoy them. If your order was over $45, free shipping and returns are on us. If your order was under $45 dollars, you will be reimbursed for the socks only.

Learn more about ordering and returns on our Shipping & Returns page.

I haven’t seen any confirmation emails. Why I am not receiving emails?

Do not panic. We repeat, do not panic. First, check your spam folder. For some reason our emails sometimes end up there, but fear not.

If our confirmation emails aren’t in your spam folder, we recommend logging in to your customer account here on our website to look up your order. If you are unable to do so, an error may have occurred when inputting your email address. Email us to get that cleared right up.

If all else fails, give us a ring. Our customer service team of cheerful sock fairies would love to help make sure your socks are making their way to you, so call (805) 786-4375, ext. 2 or email us for a helping hand.


Domestic Shipping

Learn more about domestic shipping costs and other information on our Shipping & Returns page.

International Shipping

Please note that you may need to pay additional customs and taxes, which vary by country. The Sock Drawer is not responsible for any additional charges incurred by customs. More information about specific custom rates can be found by contacting your local postal service.

What are customs?

Think of customs and VAT (Value Added Tax) as your country’s way of taxing you for buying goods abroad. Each country calculates these fees and processes these orders differently. We recommend calling your local postal service to inquire about added customs fees and additional time added to your delivery date.

Learn more about domestic and international deliveries, costs and other information on our Shipping & Returns page.


Discounts & Promotions

We love hooking our amazing customers up with regular discounts to help them spread their sock love throughout the world! If you ever have a question about a discount or special promotion, don’t hesitate to reach out to us.

How can I find out about discounts?

The best way to know about all of our special sales and promotions is to sign up for our email newsletter! Not only will you be the first to know about discounts, but you also get a 10% off coupon just for signing up. Newsletter recipients also get access to exclusive sales just for them.

How do I apply a discount to my order?

Almost all of our promotions use a discount code that you must enter when you check out. You’ll find these codes on our website or in the email you got advertising the sale. When you are entering your information in your shopping cart at checkout, look for a field that says “Gift card or discount code” and enter your special code. Click the APPLY button, and your discount will show up! Piece of cake.

What if a sale has ended? Can I still get a discount?

We are so sorry you missed out! But don’t worry too much — another sale will come around the bend before you know it. Because we are based in California, USA, our promotions end at midnight Pacific Time unless otherwise stated. We always make sure to be clear about when sales end in all of our email and website advertisements, so be sure to pay close attention. We encourage all of our shoppers to sign up for our so you know the minute our sales kick off!

Can I use multiple coupon codes at once?

No, you can only use one discount at a time. If you have multiple discount codes, you can choose which one you want to go with. If you’re a subscriber, you may see a different discount code in your email than on the website for the same sale. You can use either code during checkout to apply a discount to your order.

Note: If you have a gift card, you can use that at the same time as a discount code. These are both entered in the same field during checkout. Just enter one code, then the other.

My order was over $45, then my discount code brought it below. Can I still get free shipping?

No, your total must be over $45 after all codes are applied. We are happy to provide our domestic free shipping offer for orders over $45 year-round, whether we have a promotion going on or not. If you are close to the $45 threshold, we suggest you check out our sale section for a discounted sock style that will put you over $45 to knock off your shipping fee.

You sold out of the socks in the sale ad. Can I still have the discount when they come back in stock?

Unfortunately, no. Our sales and promotions are popular, so we do occasionally sell out of certain styles. This is why we encourage shoppers to look out for our emails and make their purchases quickly when a sale begins. If the style you want has sold out, you can click the EMAIL ME WHEN AVAILABLE button to find out when it is back in stock.


Returns

What is your return policy?

We want to see you jumping with joy over your new crazy socks! If you are unhappy with your order for any reason, please let us know what we can do to make it better. Socks can be returned within 30 days of when your order shipped, as long as they are in their original packing and condition. Returns are processed within 5-7 business days of package receipt. We offer free return shipping for orders in the United States over $45.

“Original condition” means:

  • Socks may not be worn, tried on or washed
  • The packaging cannot be altered

If you are interested in making a return, please visit our our Shipping & Returns page to create a shipping label. Be sure to have your order number handy.

What if I want to exchange a pair?

No problem! If you’d like to trade in a pair of socks for a different pair, just go ahead and order the new socks. Then return the original pair using the process listed above. We’ll process your refund as soon as we receive the socks.


Gifts

Our socks make excellent gifts for birthdays, holidays and other occasions! Our customers love to “stock up” on stocking stuffers and find presents tailor-made for their friends and loved ones.

Do you offer gift cards?

You’re in luck! Socks make an excellent gift, and people love picking their own pairs! Our gift cards come in different amounts and include no additional fees. They arrive in your email after you purchase them online.  

Purchase a gift card.

Please note, gift card amounts do not contribute to the free shipping threshold of $45.

Do you offer gift wrapping?

Yes! Send an order to a friend, family member or loved one, and we’ll wrap it up with a cotton muslin bag, colorful yarn, with a festive holiday card!  Gift wrapping costs $7.95. Simply choose this option when you check out.

Can I include a gift message?

Yes, of course! We offer complimentary gift notes on all orders. When you check out from your cart, you will find a designated field to write a gift message. We are limited on space, so please keep your note under 150 characters.

 


Thank you so much, sock lover! We would be happy to answer any other questions you have at any time. Email us or call (805) 786-4375, ext. 2.