Shipping & Returns
U.S. Shipping
*All U.S. orders over $100 qualify for Free Standard Shipping!
We offer the following additional options:
Method | Price | Transit Time* |
---|---|---|
Standard* | Determined at checkout | 4-8 business days |
Expedited** | Determined at checkout | 2-3 business days |
FedEx Overnight | Determined at checkout | 1 business day |
Please note: Transit Times are estimates and cannot be guaranteed by Goodly. Unexpected delays due to weather or carrier issues can happen and are out of our control. We appreciate your understanding!
*Standard Orders are processed Monday-Friday within three business days, excluding Federal Holidays. Free shipping within the US at $100 is calculated on the products purchased after any discounts and does not include gift cards or gift wrapping.
**Expedited FedEx orders received by 10a.m. PST Monday-Friday will ship by end of same day. Orders placed on weekends and U.S. Federal Holidays will ship by end of next business day. There is no Saturday delivery.
Once we ship your order, you will receive a shipping confirmation email that includes tracking information. Allow up to 24 hours for tracking information to update.
When entering your shipping address, please ensure you double-check all address fields for accuracy. Please add any Apartment or Suite number. Goodly is not responsible for any additional costs associated with re-shipping an order. If your package is returned to us due to an address error, you will have two options: You can pay additional shipping fees to have the package sent to the correct address OR we can cancel the order and refund you for the order total less original shipping costs.
International Shipping
We offer the following options:
Method | Price | Transit Time* |
---|---|---|
International Mail* | Determined at checkout | 4 to 21 business days |
FedEx International Economy | Determined at checkout | 2-5 business days |
Our international shipping rates are based on the size of your order and the distance the package needs to travel to you. Shipping rates are determined at checkout.
Please note: Transit Times are estimates and cannot be guaranteed by Goodly. Unexpected delays due to weather or carrier issues can happen and are out of our control. We appreciate your understanding!
*International Mail orders are processed Monday-Friday within three business days, excluding Federal Holidays.
*FedEx orders received by 10a.m. PST Monday-Friday will ship by end of same day. Orders placed on weekends and U.S. Federal Holidays will ship by end of next business day.
PLEASE NOTE:
- Goodly is not responsible for any additional charges, duties, taxes charged by your governmental authorities. Please research the laws in your home country before placing your order.
- Transit Times are estimates and cannot be guaranteed by Goodly. Unexpected delays due to weather, carrier issues, and customs can happen and are out of our control. We appreciate your understanding!
- We do not guarantee tracking outside of the United States when using our International Mail option.
Once we ship your order, you will receive a shipping confirmation email that includes tracking information. Allow up to 24 hours for tracking information to update.
When entering your shipping address, please ensure you double-check all address fields for accuracy. Please add any Apartment or Suite number. Goodly is not responsible for any additional costs associated with re-shipping an order. If your package is returned to us due to an address error, you will have two options: You can pay additional shipping fees to have the package sent to the correct address OR we can cancel the order and refund you for the order total less original shipping costs.
U.S. Returns
Your order from Goodly should make you happy! If you are not completely satisfied with your order, we will do what we can to make it better.
Products may be returned to us preferably in their original condition. Returns are processed within 5-7 business days of package receipt.
If you have decided to exchange an item you ordered for another product on our website, go ahead and place an order for the new item! Then follow the steps below to return the item you'd like to return. We’ll process your refund as soon as we receive them.
We offer free return shipping labels for all domestic orders. Be sure to have your order number handy. Start here to create a return shipping label using our third-party service:
Create a Domestic Return Label
International Returns
If you live outside the United States and want to return your order, please ship them back to us using any delivery service that is most convenient for you. Send the package to this address:
Goodly
3765 S. Higuera St. Suite #160
San Luis Obispo, CA 93401
USA
Products may be returned to us in their original condition. Returns are processed within 5-7 business days of package receipt.
As always, email us if you have questions.
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